How do I find out if my students' school uses this service?
Please contact your child’s school to determine if they use the myschoolaccount.com service.
Who actually maintains my students' account?
Each school district and/or food service provider is responsible for maintaining their student accounts and all associated funds. All accounts are created, modified, and deactivated through the school’s database. Any changes to a student account are automatically transmitted to myschoolaccount.com. myschoolaccount.com only displayes the information orginating from the school’s database.
Where do I get my students' ID number?
A Student ID number can be obtained by contacting the students' school. Your child’s ID number may also be displayed on their school ID card.
I forgot my password. How can I get my password?
Click the Forgot Password? link in the myschoolaccount.com login page. Enter the e-mail address you used when you created your myschoolaccount.com account and click Retrieve Password. Your password will be e-mailed to you.
How long will it take for my deposit to show up in my child's account?
The cut-off time for online payments is midnight (EST) each night. Payment made before midnight (EST), will post to the student Deposit Funds the same night and be available to the student in the morning. Payments made after midnight (EST), will not post until the following night. There are occasions when payments do not post to the local school over night. This could be caused by equipment problems at the school, internet outage in a certain part of the country or a problem on one of our servers. The technical staff at myschoolaccount.com closely monitors the network traffic between our system and your local school. Any time there is a problem, we try to have it resolved within 24 hours so there is a minimal delay in posting the payments.
Who should I contact if I have questions about a recent payment or purchase?
myschoolaccount.com is a portal for you to view payments, purchases, and transactions. All questions concerning online transactions should be directed to your school districts' food service department. However, a deposit history report is available should the inquiry be related to deposit information details.
Can I make payments to multiple children's accounts with one payment?
Yes. You will need to enter a specific payment amount for each child.
How do I add additional students after the initial set up of my account?
Students can be added by clicking the “Add Student” button located on the myschoolaccount.com dashboard. Students can also be added or removed from the “Manage Students” section.
How do I find out what my child has been buying for lunch?
Once logged into the site, click the “Manage Students” button or menu bar option. When this section is displayed, click the “VIEW HISTORY” link next to the account that you’d like to examine.
Can I receive an email when my child's account balance is low?
Yes. You can establish an account balance notification threshold for each child. Once the account balance falls below the established amount, myschoolaccount.com will automatically send you an email notice.
What happens to the money in my childs' account at the end of the school year?
Monies left in the account(s) will be carried over to the following school year. School policy permitting, if a refund is desired, you must contact whomever is in charge of your school district’s food service department and request a refund.